127 lines
5.6 KiB
Plaintext
127 lines
5.6 KiB
Plaintext
Chapter 23
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Catalog Sales - Refund Policy
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There are often many books by different authors on the same subject. If you
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were to buy them all, you can expect to find a certain amount of overlap of
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general information. There are usually a few differences in each book. It's
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difficult to say which one is the best of its kind because each author and
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reader has different experience and areas of knowledge. That's why we list
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all books on the same subject that we can. One book may cover a particular
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bit of important-to-you information superficially, another one may go into
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more explicit detail. Getting two or more books on the same subject may be
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necessary to get complete coverage. However, you may be disappointed in
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some of them and want a refund. We understand that, and we have a solution:
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Videotapes are seldom sold with a money-back guarantee because of the ease
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and low cost of copying. And, C.F.I. has subcontracted the mail order book
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and video sales to a book-store owner who incurs expenses and takes his
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earned commission on each sale. That's why we can't offer a 100% refund.
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However, our book and videotape costs are about 50% of the retail price. A
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returned book or video can be purchased from you for about about the same
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amount as our dealer charges us for it. So, that's our compromise: a 50%
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refund on books and videos that are returned in "like new" condition.
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Our refund policy is a no-nonsense, no-questions-asked policy. If you're
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not completely satisfied with any of CFI's books or videotapes, return them
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for a 50% credit on future purchases or a 50% cash refund. Your choice.
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(Please rewind videotapes when they are returned for credit.)
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Damaged Books and Videotapes
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No refunds will be given if books and videos are not "like new" condition.
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Please don't underline words or mark or crease pages. Coffee-cup stains,
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cigarette burns, dog-eared pages, and water damage convert them into "used"
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books. They can't be resold as "new" and no refund credit will be given.
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Videotapes are fragile and might be damaged by insufficient packaging or
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careless carrier delivery. If you receive a tape that's flawed or damaged
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please return it for an exchange. We'll immediately ship a new tape to you
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(with the same title) to replace the damaged one.
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Returned items should be carefully packaged to prevent damage. It may be a
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good idea to insure them for the list price. If you've taken insurance when
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returning items, it will be up to you (the shipper) to collect from the
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carrier.
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Damaged items received by us for a refund are not acceptable for resale.
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You'll be advised by mail of any damaged items and asked if you want the
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items returned to you to collect insurance. If no reply to our inquiry
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letter is received within 60 days, the damaged items will be considered
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abandoned by you and discarded by us. No future claims will be considered.
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Prices
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Prices are, unfortunately, always subject to change. The same book that was
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printed a year or two ago, usually costs more to print the next edition.
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Prices in CRIMCAT1 will be effective until January 1994. If you order from
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an out-of-date catalog and are short a dollar or two, we may ship the order
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and invoice you for the amount due. But, if the amount due is over $5, the
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book or video involved may be put on a "back order" status. They will be
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shipped when the amount due is received by us, or a refund promptly mailed
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to you if you ask to cancel the book or video.
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Every six months or so, a new CrimeFighter Catalog will be distributed to
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BBSs on our mailing list. When you receive a copy of the latest CRIMCAT,
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delete the old version. New versions will have new books and videos listed
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with current prices. And, a few books that go out of print will be deleted.
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This version is CRIMCAT1. Look for CRIMCAT2 around December 1993.
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Payment
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Fledgling mail-order businesses usually find it difficult to get Visa and
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Mastercharge merchant accounts from banks. Unfortunately, CFI is in this
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category. At this time, we can't offer charge card convenience and we don't
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accept C.O.D. orders. (Perhaps in a few months, before the next version of
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this catalog, we'll have Visa and Mastercharge and you can FAX the info to
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us to expedite orders.) In the meantime:
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Checks for payment are accepted but, like many merchants, we found it
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advisable to delay shipping until checks are cleared by our bank. That may
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take about 2 or 3 weeks depending on where your bank is located.
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If a check bounces, we pass on the bank's service charge of $20 and ADD $5
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for the extra clerical and collection effort. In such an unhappy event,
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the next invoice will include $25 to pay for the NSF check! (We hate that
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part too, but you've been warned!)
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To avoid delays and NSF problems, please use MONEY ORDERS for payment.
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Money orders are available in many supermarkets 24 hours a day, seven days
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a week - for about 25 cents at American Express outlets. (Banks and Post
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Offices also sell money orders.)
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Order Form
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The next chapter is a blank order form. Use the PRINT menu to select a
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chapter. Select PRINT CHAPTER (F5). When you're in the selection window,
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use the TAB key to move the cursor into the prompt box, input # 24
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and <enter>. If you need two or more pages, repeat the above.
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Or, at any time in the future you want to print the order form, use the
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shortcut ORDRFORM.BAT file to print it on your printer.
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F9 for Next Chapter
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